Pelican Ski Shop Reviews


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Overall Averages
Pelican Ski Shop rating reviews(1.00) Overall
Pelican Ski Shop Selection rating reviews(1.50) Selection
Pelican Ski Shop value prices rating reviews(2.50) Value / Prices
Pelican Ski Shop service rating reviews(1.00) Service
Pelican Ski Shop Expertise rating reviews(1.50) Expertise
Pelican Ski Shop rating reviews beware of rental policy
04/01/2013 by: frank

Beware of their rental return policy. Apparently you can only return them in Sept or Oct. I actually went in March and they would not accept them. Now I have to store them for six months.

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Pelican Ski Shop Skiing Snowboarding rating reviews Skiing/Snowboarding
Pelican Ski Shop value rating reviews Value
Pelican Ski Shop service rating reviews Service
Pelican Ski Shop dining food bars rating reviews Dining / Bars

Pelican Ski Shop rating reviews Low quality equipment, rude management
01/24/2011 by: Jason M.

Summarily, Pelican rents low quality, occasionally downright unsafe equipment, and one of their managers is incredibly disrespectful.

I had been renting from Pelican for the last few years because I found their prices to be reasonable compared to other shops in the area. However, this year, I was rented a pair of ski boots which failed catastrophically. During a routine adjustment of the binding straps on each boot, they snapped in half.

When I requested that I be refunded the cost of the boot rental, I ended up in a nearly 20 minute discussion with the manager on duty, Chris. He was dismissive, rude, and inconsiderate. At one point, he almost slipped, saying that the issue was "not imp[ortant enough]...not one of those things we deal with." Actually, Chris and Pelican, these are ex-actly the issues that you deal with.

Ultimately, the boot rental was refunded, but I was treated very rudely and disrespectfully. They showed no concern for their customer.

Jason

More Ratings:
Pelican Ski Shop Skiing Snowboarding rating reviews Skiing/Snowboarding
Pelican Ski Shop value rating reviews Value
Pelican Ski Shop service rating reviews Service
Pelican Ski Shop dining food bars rating reviews Dining / Bars